Hi [Customer Name],
Thanks for reaching out.
If your Worker runs fine in the debugger but not when accessing your live site, here are a few things to check:
Confirm that your Worker is correctly bound to a route in the Workers tab.
Ensure Cloudflare is set up to proxy traffic (orange checkmark must be enabled in your DNS settings).
Workers only run when Cloudflare is proxying the request.
Try purging the cache and make sure your route is active.
If you're still experiencing issues after these steps, please send over your Worker script and the route configuration so I can review it for you.
Thank you,
Cloudflare Support
Thought Process used
Cloudflare Dashboard, caching, proxy settings